It’s all in the family

In this -slightly longer- post, we will discuss a special type of business: family firms. This blog idea was triggered by a blog posting from David Oxley on business change in family businesses (11th July 2017) and a consequent correspondence we had on this. I would like to build on his thinking on business change…

Compelling, wicked questions

  Many projects are started, usually, to address some form of perceived issue. The imperative seems to be that a certain way of working, a business process, an IT solution –and so on- should be changed in some form to improve what is being done to meet the business’ strategic goals. Usually there is an…

Key relationships required for your journey

Like many others in today’s business world, I have been involved in many transformation journeys in one form or another. That could be as the responsible transformation programme manager or managing –for instance- the implementation journey associated with it. ‘Inside the fence’, so to say, as an integral part of the client’s team. But, I…

The law of the requisite complexity

Consultants tend to be hired because of their expected content knowledge and extensive experience in tackling specific challenges, similar to the ones the client faces. Therefore, there is an inherent tension between the experience of the consultant helping the client, and the experience of the client themselves. Of course, consultants have proven models and methodologies that codify…